Frequently Asked Questions
Get the answers you need to keep moving.
How long does shipping take for Reebok orders?
Standard shipping typically takes 3-5 business days. Personalized or custom sneakers may require an additional 2-4 weeks for production and delivery.
What is your return policy for footwear and apparel?
We offer free returns within 30 days of purchase. Items must be in their original, unworn condition with tags attached. Please note that 'Final Sale' items are not eligible for return.
How do I find the right shoe size?
Each product page features a comprehensive size guide. We recommend measuring your foot from heel to toe and comparing it to our chart, as fit can vary between performance running shoes and lifestyle classics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Are Reebok products covered by a warranty?
Yes, we stand by the quality of our gear. If your product has a manufacturing defect or quality issue within 6 months of purchase, please contact our customer service team for an exchange or refund.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 15-minute window after checkout to cancel your order through your account dashboard; otherwise, you will need to initiate a return once the item arrives.